The wiring you install will be pivotal to their experience. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. If they find faults, fix them but advise the ISP there is no fault. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. . Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. My connection to my Sony smart TV is on wifi. there is no connection. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Yes I know we are customers here but sky also monitor the postings. . Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Fix a problem. this problem only occured when i had his stairlift removed. How to deal with poor workmanship. This was at 11. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. Report after 13. Report after 13. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. . Openreach will attempt to fix the fault by working in the network. Openreach. Change your wireless channel - TalkTalk Help & Support Karl. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. Our engineers can help you with anything from installing your services to fixing a fault. Speak to your trader directly first. Thanks for your post @Joebananas. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . Thanks! The telephone line can be crackly at times but we don't use it much. I can now video stream. 1Mb to 1. 33 for the missed activation day (Wednesday), and another £9. Long time reader first time poster. Openreach fix times v British Gas. Ask to remain there, remove any other electrical equipment from nearby the router and we test and monitor the connection. Thanks: 5. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. If they have to dig up the road, Openreach have to obtain permission from the local authority. 14-10-2017 10:40 AM. I just need to make this absolutely clear. At a guess, back in service by Thursday or Friday. The same day as I posted above. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Broadband issues: text HELP to 61998. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. but in future you should report the fault to your ISP and they must engage an Openreach engineer to fix the problem. The engineer said he's going to have. NOTE: I only provide help on the forums and NOT via PM. Fix broadband problems in my new home. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. . I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. . However they told me that there was still a fault with the junction box on the top of the pole which needs to be replaced in order for the fix to be permanent. At a guess, back in service by Thursday or Friday. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. 2. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Green. Registered: 15-04-2016. #1. Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. So PN released me. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Fixed! Go to the fix. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. The reason BT Openreach is special is. Call us for sales enquiries about. How long should BT. 59pm on the second working day after the fault is reported . Watch our video to find out more. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Someone reads me my rights: If the fault is found in the house or if no fault is found how much I am going to pay them. Guess what It has not been fixed phone line still dead. Openreach won’t fix our fault. BT engineer has installed. It's their responsibility to do anything necessary to fix the problem. 33 for each day, after the two working days, that the service isn't. additional flexibility to manage provision and repair workstacks which has been made significantly more. I have been in contact with BT numerous times to try and get this fixed. Wait for the modem to sync within 3 minutes. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. They located a fault out to the line and went directly to this. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. 8. If someone has helped give them Like. Broadband quality monitoring. . Please let us know if you do experience any further issues. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. An engineer worked on the exchange 2 days later and cut me off. Checking the Router Settings. Problem Identified by Openreach, What's Next? imantle. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. It hasn't. £500K+ is less than what openreach charges so is a good price - not openreach's fault. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. We have had no broadband for over4 weeks now. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. He denied. no phone connected) caused the speed to drop (especially uplink 3. Full Fibre (Fibre to the Home): Check your wiring and set-up. Sky sent out an engineer and they texted to say it's fixed. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. 365 days a year. Ignore what the. Telling them you’ve had issues in the past can’t hurt. A few months ago I had a semi-frantic call from my wife saying our phones were dead and the cable was on the ground. I've had a 'throttled' broadband service for 2 months now. Speak to your trader. Make sure all cables are properly attached. 00, clear by 23. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. Fix times. I have had a weird line fault for the last week, which results in my having no (FTTC) dsl light on my openreach modem and an intermittent/no dialOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. You should do a speed test and a ping test, try CMD and ping 8. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. But every time I call they say it will be a week later, with. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. 3. Openreach failing to respond or fix fault. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. This may be a wifi issue. Hi beckyh81 I can only apologize for this ongoing issue. 72 hours later I get a call from the engineer. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. There’s no need to call. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. BMW crash takes out the internet at The Willows. Technically, You Have Damaged Openreach’s Infrastructure. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Download is approx 35Mbps (OK fo. 9 million telephone poles and junction boxes across the UK. Are you seeing slow speeds over WiFi ? Thanks Karl. So sorry its from 10th February not working not. The collision happened on Monday, April 5. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. Registered: 15-04-2016. Proud member of the wokerati, though I don't eat tofu. I just need to make this absolutely clear. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. I would second that. Free from UK landlines. comBlue Light. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. Message 3 of 13. The reviews are not that accurate. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. endobj And your postcode. My FTTP has been down for 8 days, red LOS light on the ONT. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. No one I speak to seems to have any idea what's going on and it's taking way too long to fix the fault on my li. There's an incentive for Openreach not to find faults. 0 Likes. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Delayed repair following a total loss of service 2. And your postcode. My service is called Fibre 35, it is not FTTP. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. Fix it Staying safe Community Community. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. Sky have told me that there is no info. Broadband and wi-fi. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. Visit Charge £130 Standard. they’ve declared that the fault is external and called upon BT Openreach to fix the. They have identified that further work is required to repair the fault. Openreach are well known for not up. Appointments are available between 7am-6pm Monday to Saturday. chris6273. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. Sometimes like has happened to the. Openreach won’t fix our fault. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. Change your wireless channel - TalkTalk Help & Support Karl. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. The fibre cabinet is approx 400 metres fro. If they are, then raise it as a fault or escalate it as a complaint. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Give your provider reasonable time to fix the problem. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Delayed repair following a total loss of service . So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Update : We should point out that we have been informed by Openreach that the contractors who were to replace the pole have been given the boot and a new company is being appointed for this area. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. The pavement is even marked with where the dig needs to take place. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Or you can call Crimestoppers on 0800 555 111. View all contacts. By selecting Accept, you are agreeing to our cookies. 8. mine) with the neighbour’s line and then ran for the hills. compensation will be due if you experience a total loss of service which isn’t fixed by 11. I'm also surprised that the fault is being treated. Hi, No the engineer did not show up. . My connection to my Sony smart TV is on wifi. Off. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. which should fix banding problems and some other issues with DLM profiles; assuming of course that the original underlying problem has been resolved first. Reply. Green. Threatened me with charges if it was my fault and everything. One of the sockets was a master. And yes I know phone lines aren't guaranteed to be fault free 24/7-365. Level 3 Report 13. Or you can call Crimestoppers on 0800 555 111. When you order a fibre service for the first time, Openreach assigns a port to you. 0800 023 2023. PORT1-PORT4. Thanks: 5. When you order a fibre service for the first time, Openreach assigns a port to you. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. 5 days to fix a fault seems excessive Hi beckyh81 Sorry for the delay. Saying he will be fixing the cabling today. But every time I call they say it will be a week later, with conflicting. But if your service isn't activated until Friday you'll be paid £18. Report post. Openreach are taking sky for mugs and its the paying customer that goes without service. Level 3 Report 13. Ask for the leaflet quoting document number "PHME 87180". Try your Broadband out and see what your speed is. My service is called Fibre 35, it is not FTTP. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. mine) with the neighbour’s line and then ran for the hills. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Restart your Openreach modem to fix connection problems. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. e. Regards, Karl. Tested line - No faults, checked DSLAM and changed my connection to new ports. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Crime and scams. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Find out when to get in touch Report. Technically, You Have Damaged Openreach’s Infrastructure. Go to the fix. The following information is a guide for connecting the Openreach network to your home wiring. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. Openreach failing to respond or fix fault. Appointments are available between 7am-6pm Monday to Saturday. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. Openreach Support Email. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. . Click here to start your speed testI'm afraid you lost me with some of the acronyms there. neither of these fault types are within Openreach’s ability to control. Is your telephone service working OK? Any noise on the line? ChrisJan. 00 clear by 12. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Did the engineer arrive? Your fault ticket has not updated just yet. BT Retail should not be charging you yet for the service if it is not live. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. She tells me it will be another three business days. gin123 Posts: 4 Newbie. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. My connection to my Sony smart TV is on wifi. Level 4 Clear within 6 hours, any time of day, any. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. For example, report Tuesday, clear Thursday. 59 next day, Monday to Saturday, excluding Public and Bank. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. So sorry its from 10th February not wor. wrote: Absolutely, yes. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. Off. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. Massive mistake. (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. 2. You'll be charged if the problem is caused by things like: 1. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Openreach Fault – No Broadband for Weeks in Parts of Lowestoft. . The key drivers of repair demand and Openreach repair service levels are as follows: – Fault Rates . If they find faults, they have to pay for the repairs. . Depending on what is actually faulty will determine how long to repair it. Zarjaz. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. So long story short, BT disconnected the house I moved put of, then reconnected it. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. I'm sorry for the problems you're experiencing with your service. I had a fault on my line. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. My Home phone line was not in use for a couple of year we were using MIFI Device. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. i contacted talktalk but they have failed to help solve this problem. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Howdy, Stranger! It looks like you're new here. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. Thanks Karl. . Each telephone call ends the same. Sign in or register to get started. Each telephone call ends the same. If the fault is traced to that wiring then you are liable to receive a charge. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. Then call 999 as soon as it’s safe to do that. Telling them you’ve had issues in the past can’t hurt. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. 6 Appended to Volume 7 of the WFTMR. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). 33 compensation if it hasn't been fixed by midnight on Wednesday. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). Start tracking. I've had a 'throttled' broadband service for 2 months now. Ah I see, thanks. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. wrote: Yes account holder. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. Openreach - how long to fix a fault. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. If you can prove a fault they have to fix or compansate. The contract with openreach is held by your ISP. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. The fault has now been reported and an engineer visit is 8n place for next Tuesday. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. It took over 3 weeks to get the repair done, getting permission for traffic lights, finding the duct was blocked, getting a contractor in to fix the duct etc. If you're eligible, you can also contact us to ask for the application form. Free from UK landlines. Lol just had a text from sky saying problem has now been fixed.